>We have been successfully sending batch e-mail through e-base... until this
>week. We started getting an error message "No transport provider was
>available for delivery to this recipient". I've checked with our internet
>service provider who says our outgoing mail server settings are correct and
>the outgoing mail server is working. He suggested that the e-base settings
>might have been corrupted somehow. Help! How can I fix this?
>
This kind of troubleshooting is very hard at a distance. Apparently
it worked last week and doesn't now. The question to ask yourself is,
"What has changed?"
"Nothing" is not the right answer. Something has changed, and the
goal of troubleshooting is to find out what. Here are some areas I
would look for a difference.
- I assume your email system is working, specifically from the
machine you use to send bulk mail. The ebase function just sets up
messages and uses your email client to send them.
- Try sending a single email to an address you know is good. The
message seems to indicate that a bad address was included in the
batch you tried to send it to.
- Try sending a bulk email to a single addressee with a known good address.
--
Dave Shaw Northwest Classics, Inc
tel: 206-954-7526 fax: 206-625-1338
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