You don't say where you are on a Mac or a PC. I don't know how Macs work for
email. On the PC you will be looking at the email with all the names in the
bcc field at some point before you tell you email program to send the batch.
If you get this far, and it sounds like you do, then ebase has nothing to do
with your problems. Your email program sends the batch on to your ISP. It
starts working on the list of recipients, usually batching those to the same
domain, e.g. aol. You will get individual (or batched bunches) of failure
notices. You need to know how to interpret the various error codes that come
back in the returned mail. 550 = user not found means it is time to call the
person and ask for their new email address. I frequently get mailbox full,
timeouts and other errors. What you do with these depends on how important
the message is. I mostly just ignore those errors and they usually don't
happen on the next batch of mail I send. It is not unusal for these notices
to dribble in over 5 or more days as your ISP keeps trying for at least that
long on some temporary failure conditions.
Th "no transport" message sounds like a bad failure of your ISP, quite
possibly transient. The typical help desk person knows nothing about these
conditions. If you can insist on talking the their mail technical person,
s/he can read the logs and find out what really happened. I haven't gotten
exactly that message but similar ones. In all those cases resending usually
works. You might prefix a one liner to your recipients saying "second try
sorry may be some duplicates."
> -----Original Message-----
> From: Dave Shaw [mailto:[EMAIL PROTECTED]]
> Sent: Tuesday, February 20, 2001 8:26 PM
> To: TechRocks Support
> Subject: [support] Re: Batch E-mail Trouble
>
>
> >We have been successfully sending batch e-mail through e-base...
> until this
> >week. We started getting an error message "No transport provider was
> >available for delivery to this recipient". I've checked with
> our internet
> >service provider who says our outgoing mail server settings are
> correct and
> >the outgoing mail server is working. He suggested that the
> e-base settings
> >might have been corrupted somehow. Help! How can I fix this?
> >
>
> This kind of troubleshooting is very hard at a distance. Apparently
> it worked last week and doesn't now. The question to ask yourself is,
> "What has changed?"
>
> "Nothing" is not the right answer. Something has changed, and the
> goal of troubleshooting is to find out what. Here are some areas I
> would look for a difference.
> - I assume your email system is working, specifically from the
> machine you use to send bulk mail. The ebase function just sets up
> messages and uses your email client to send them.
> - Try sending a single email to an address you know is good. The
> message seems to indicate that a bad address was included in the
> batch you tried to send it to.
> - Try sending a bulk email to a single addressee with a known
> good address.
>
> --
> Dave Shaw Northwest Classics, Inc
> tel: 206-954-7526 fax: 206-625-1338
>
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