Liz:
I am delighted to hear your response to Jeremy that you are re-thinking
the way to deliver documentation for ebase. I have found it extremely
difficult to find help in the manuals with questions about specific tasks I
need to do. There does not seem to be much of anything along these lines
in the manuals or maybe it's there but I can't find it because the index
lists very few words/topics to lead me to the right pages.
Gary Freeman
At 08:39 AM 3/6/01 -0800, you wrote:
> From Liz Gans at TechRocks...
>
>>-----Original Message-----
>>From: Liz Gans [mailto:[EMAIL PROTECTED]]
>>Sent: Tuesday, March 06, 2001 9:15 AM
>>To: 'TechRocks Support'
>>Subject: RE: [support] RE: Query Assistance... please
>>
>>
>>Jeremy,
>>We are in the process of re-thinking the way we deliver documentation on
>>ebase, and your suggestion is most welcome! Thank you.
>>
>>Your comment suggests to me that however we deliver the documentation--as a
>>user manual, individual FAQs, QuickTime movielets, etc.--it would be helpful
>>to users if we organize (and title) parts of the documentation to fit the
>>common kinds of tasks/queries that users need to perform "How to find all
>>payments for 19__ to 20__ in excess of $99".
>>
>>As we get further into the documentation re-design, I'd like to check out
>>some ideas with you. And any others who have suggestions, please forward
>>them to this list or to me directly at [EMAIL PROTECTED]
>>
>>Thanks,
>>Liz Gans
>>Director, ebase Community Support
>>TechRocks
>>[EMAIL PROTECTED]
>>
>>
>>-----Original Message-----
>>From: Jeremy Marin [mailto:[EMAIL PROTECTED]]
>>Sent: Tuesday, March 06, 2001 8:35 AM
>>To: TechRocks Support
>>Subject: [support] RE: Query Assistance... please
>>
>>
>>Walt,
>>
>>I appreciate your suggestion. Unfortunately I was trying to do this through
>>the "query" screen rather than "payment".
>>
>>For future reference, I have received several personal e-mails from people
>>who have similar issues with e-base (ie-performing what should be simple and
>>regular queries). It would be nice if on the Help page there were a list of
>>basic queries people will need for any organization which lay out,
>>step-by-step, the process to complete these functions.
>>
>>Thanks,
>>
>>Jeremy
>>
>>
>>
>>-----Original Message-----
>>From: Walt Daniels [mailto:[EMAIL PROTECTED]]
>>Sent: Sunday, March 04, 2001 6:33 PM
>>To: TechRocks Support
>>Subject: [support] RE: Query Assistance... please
>>
>>Unless I missunderstand your problem, it is completely straight forward. I
>>went to the Payment entry screen and put the date range in the Post Date
>>field and >=100 in the amount field (assuming you don't want to find someone
>>who gave $99.50). This does not get people who gave a bunch of small
>>donations that total more than $100. Changing the fiscal year trick only
>>works if you want to deal with exactly one year's worth of data. That would
>>allow you to get the sum of small donations. Going beyond this almost
>>certainly requires writing a script or doing the date ranges in 1 year
>>pieces.
>>
>>> -----Original Message-----
>>> From: Jeremy Marin [mailto:[EMAIL PROTECTED]]
>>> Sent: Friday, March 02, 2001 11:30 AM
>>> To: TechRocks Support
>>> Subject: [support] Query Assistance... please
>>>
>>>
>>> Our organization has been struggling with e-base for some time now and
>>> consistently have problems. If anyone who can help with our current
>>> problem I will be eternally grateful.
>>>
>>> I am trying to find donors who have:
>>> donated between 1/1/1998...3/2/2001, and,
>>> donated more than $99.
>>>
>>> I have entered these items in the query form, view #2 (date in the "post
>>> date" field, dollar amount attempted in both the "amount" field and the
>>> "max gift" field.) No success. I keep pulling up people who have
donated
>>> less than $99 in that time frame.
>>>
>>> I have tried the same within the "Find" "Payments" screens, again, no
>>> luck.
>>>
>>> Reviewing past questions on the listserv a similar question was answered
>>> saying that a "tricky" way to do it is by changing the "definition of
>>> fiscal year to the desired calendar range in the setup file." but I do
not
>>> know how to do this. Obviously, if there is an easier way to fix this I
>>> would prefer that.
>>>
>>> It seems that this SHOULD be a simple query which organizations must ask
>>> regularly.
>>>
>>> Thank you for all help/suggestions,
>>>
>>> Jeremy
>>> [EMAIL PROTECTED]
>>>
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>>
>>
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>
>--
>Dave Shaw Northwest Classics, Inc
>tel: 206-954-7526 fax: 206-625-1338
>
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