>ebase just crashed. I'm a one-man-band with no IT support.
>
>I was printing a thank you letter from ebase and there was an error message
>that the spooler had performed an illegal operation. The screen was frozen.
>I hit ctl-alt-delete and it said filemaker was not responding. I hit end
>task. When I restart ebase it says payment 102 needs to be restored. I
>have read over and over "do not hit restore".
>
>I last backed up about a week ago (150 records). Do I have to start from my
>entire backup? Or, can I just retrieve the payment 102 and then re-input my
>150 payments? Do I delete the old payment 102 before I retrieve the backup.
>
>Please give fairly detailed instructions .... you guys totally lose me when
>you start talking about scripts, etc. I'm a "user" and not an IT guy.
>
Your choices are to restore the entire file set from your backup, or
taking a chance to run FileMaker's recover process. The recover
process is not recommended. There is apparently a significant chance
of leaving problems in the file that come back to bite you later.
You do not want to restore only the payment file from your backup.
All 29 files are inter-related. It's possible that more than the
payments file is damaged, and in any case data in the payments file
affects entries in other files.
So...
- Rename your ebase directory (to something like ebasedamaged). Don't
toss it yet, until you have a working copy restored and all the data
entered.
- Restore the entire ebase directory from your backup. I can't be
more detailed about that without knowing how you back up. If it's a
simple copy kept on a removable disk like a zip disk, just copy the
directory from the backup to the location of your working copy.
- Enter again all the data you keyboarded since the backup, including
payments, address changes, new name entries, etc.
--
Dave Shaw Northwest Classics, Inc
tel: 206-954-7526 fax: 206-625-1338
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