The listserv is also a bulletin board. You can browse through and search the
archives at http://email.sparklist.com/scripts/lyris.pl?enter=support.
However the BB part of it is not as friendly as most I have used.
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> Sent: Monday, July 23, 2001 11:10 AM
> To: TechRocks Support
> Cc: TechRocks Support
> Subject: [support] Re: Bulletin Board for eBase support?
>
>
>
> Thanks for the feedback, I'm happy to elaborate on why I believe
> a bulletin
> board is often more useful for support than a list-serv.
>
> 1. A bb has information available when you want it, reducing the
> emails in
> your inbox. Most of the time the subjects are not related to the end users
> interests.
> 2. A bb is organized by categories and easily navigated,
> reducing the need
> to sift through emails for the info you need.
> 3. A bb post has a longer life than an email message, allowing
> visitors to
> find postings relavant to their issue long after the initial thread was
> created. Excellent for new users and new subscribers.
> 4. A good bb can email subscribers when a new topic of interest
> is posted,
> again reducing unwanted email.
> 5. Many bb's allow for online chats with users available. The
> Utraboard bb
> allows you to see who's accessible on the site at any given moment for
> questions (you can also remain incognito).
> 6. Frequent visitors can quickly browse the most recent posts on a good
> bb.
> 7. Visitors can see which subscribers are most active by viewing
> the total
> posts next to users names.
> 8. Shy visitors can elect to keep their real name and email address
> anonymous.
> 9. My favorite feature of a bb is that when several proposed
> solutions are
> offered, the visitor can easily view them in a threaded discussion and not
> switch between emails that may be out of order.
>
> I hope this helps. This is merely a suggestion since the eBase support
> lists seems to be growing rapdily and the questions are likely becoming
> redundant. If anyone would like some examples, let me know. Unfortunately,
> I just checked the ub2k.com site and they're having problems, oh well.
>
> Tompkins Spann
> Technology Field Manager
> NARAL
> 202-973-3065
> [EMAIL PROTECTED]
>
>
>
>
> Dave Shaw
>
> <dshaw@h4consu To: "TechRocks
> Support" <[EMAIL PROTECTED]>
> lting.com> cc:
>
> Subject: [support]
> Re: Bulletin Board for eBase support?
> 07/20/2001
>
> 05:38 PM
>
> Please respond
>
> to "TechRocks
>
> Support"
>
>
>
>
>
>
>
>
>
> >Hello Veteran Subscribers,
> >
> >This questions has probably already been raised, but since I'm a
> newbie to
> >this list, I'm curious to learn whether any efforts to create a bulletin
> >board system for eBase support have been discussed.
>
> I don't remember a discussion like that in this forum. Maybe there
> was some internal discussion before the listserve was set up.
>
> >
> >BB's are much better for providing targeted support issues and are easily
> >searchable and archivable (sp?).
>
> Tompkins, I'd like to hear more about why a bb is much better for
> this application than a listserve.
>
> >A good example is the UltraBoard 2K. This
> >is a robust BB which uses it's own product to provide support for users.
> >Check it out http://www.ub2k.com
> >
> >I've used this bb and setup boards on servers in the past, it's easy to
> use
> >and very powerful. If there is enough interest to create such a tool (and
> >the necessary server space to host it), I would be available to help get
> it
> >going.
> >
> >Just curious, please let me know your thoughts.
> >
> >Tompkins Spann
> >Technology Field Manager
> >NARAL
> >202-973-3065
> >[EMAIL PROTECTED]
> >
> >
> >------------------
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> >---------------------------------------------------------------------
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> >---------------------------------------------------------------------
>
> --
> --
> Dave Shaw H4 Consulting
> tel: 206-954-7526 fax: 206-625-1338
>
> ------------------
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> ---------------------------------------------------------------------
>
>
>
>
>
>
> ------------------
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> ---------------------------------------------------------------------
>
>
------------------
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