> > From: Alisa Costa <[EMAIL PROTECTED]> >> Reply-To: "TechRocks Support" <[EMAIL PROTECTED]> >> Date: Thu, 13 Jun 2002 16:39:38 -0400 >> To: "TechRocks Support" <[EMAIL PROTECTED]> >> Subject: [support] Updating lapsed members in v.2 >> >> Hello all. >> >> After updating payments for our members and sending out thank you letters, >> the payment screen and contact screen are correct, but the member status say >> lapsed. We cannot change the field contents. >> > > Has anyone else had this problem? What am I doing wrong?
The subject line says v2, but since it was posted to the v1 list, I just need to ask - you are using ebase version 2? Beth provided the v1 answer, but in the event you are using v2, here's the scoop from that side. Here's what I would look for. First be sure that the item posting is complete, including a start date, period and grace period. Second, check that the item code you used is checked to be a member\recurring payment. (This is what ebase uses to determine whether to calculate an expiration date and member status based on that item.) Click the Admin menu, select Add\Edit codes, and select the payment codes that are member payments. Check each of them to be sure you have marked all of them to be member payments. -- -- Dave Shaw H4 Consulting tel: 206-954-7526 fax: 206-625-1338 ------------------ Reminder to each recipient: To change your list account preferences, go to http://email.sparklist.com/scripts/lyris.pl?enter=support and enter the email address you used to subscribe to the ebase support list:: [email protected] To unsubscribe send a blank email to [EMAIL PROTECTED] --------------------------------------------------------------------- ebase - Relationship Management for Nonprofits, http://www.ebase.org ---------------------------------------------------------------------
