Behringer Behringer wrote:
Ordinary people (non progammers) will not understand why pidgin does not work
and will give up, please make it easy for people to install and use pidgin so
that more people can enjoy the best IM software.
A lot of people who are incapable of writing a useful software support
request seem to manage to install Pidgin on Windows. I'd suggest that
GTK_ is only a minor problem. Otherwise, if most mass market users are
currently failing to install Pidgin, this is list is going to be
overwhelmed by such unanswerable support requests, once they become able
to install it.
In that case you need to first address:
- failure to understand the nature of open source software support, and,
in particular, public mailing lists;
- failure to understand the difference between a client and a service,
and in particular, that there are no Pidgin accounts;
- failure to understand that not everyone uses Windows 7, and that other
version information is actually important;
- failure to understand that business often block unapproved software;
- failure to understand that the best place to get support for private
IM services run by an employer/employment agency, is their IT department
(this partly relates to client/account confusion), etc.
Most people actually never reply when asked for relevant material. I'm
not sure how much this is due to realising they are dealing with a
public list (some never understand this) and how much it is because they
are basically unsupportable. Most of those that do reply reply
personally, showing they don't understand the first point above.
--
David Woolley
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam,
that is no longer good advice, as archive address hiding may not work.
_______________________________________________
[email protected] mailing list
Want to unsubscribe? Use this link:
http://pidgin.im/cgi-bin/mailman/listinfo/support
