Hi, In 99% "not authorized" is a password/username issue, try changing it from the Olark website and reenter it into pidgin.
On Wed, Sep 17, 2014 at 7:55 PM, Brian Morrison <b...@fenrir.org.uk> wrote: > On Tue, 16 Sep 2014 20:12:17 +0000 > Angela Sikora wrote: > > > I am not sure what may have happened as it was working fine and then > > the next day I am unable to login. I account for Pidgin is > > lukiega...@olark.com<mailto:lukiega...@olark.com> but it is saying > > that it is not authorized, yet my coworkers are still able to log in > > just fine. I attached two images of the errors I receive when I click > > to open up the program. I also try to click the box to check the > > account but the check mark disappears every time I do. I even try to > > click on the re-enable button and it does not do anything. > > > > Thanks, > > Angela > > Angela, you first need to talk to the people that operate the server, > this will be olark.com I believe. Ask them if they have changed > something at their end. > > The support@pidgin.im address is for help with Pidgin itself and > in this case it seems something has changed but it isn't clear what. > You say that your co-workers can log in OK, are they using the same > details as you or do they have separate login IDs? > > Please reply only to the support@pidgin.im address, not to me. > > -- > > Brian Morrison > > _______________________________________________ > Support@pidgin.im mailing list > Want to unsubscribe? Use this link: > https://pidgin.im/cgi-bin/mailman/listinfo/support > -- Adrien Rivard
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