On 23 Jun 99 at 8:36, [EMAIL PROTECTED] wrote:
> I recall getting that response once over the same thing, same problem.
> He was right, it's free and it's (mostly) a really great service, so can't
> realistically expect more free like tech support. Lacks class to not
> support what you offer, but then, if I give my neighbor my lawn mower in
> working condition, then it breaks down six months later, should I go over
> and fix it for him? Tough call. As a neighbor and friend I would do it to
> be a help, same as I did to give him the thing in the first place, but
> having originated here doesn't mean that it gets fixed here!
I believe that there is quite a diffrance between the 2 cases.
In your case, you loan something. In Mirabilis's case, they have
made a product, which while it is been given for free, they need
to relay on the numbers of users as their resources.
Give a bad service, and you will scare the users away. There is
quite alot of competition in this field now, and if someone will
offer a compatible service with a better support...
My father explained to me once that services such as "Tech support"
are just by-products of the general goal to make a product that
will get money, which is why while the product is new the support
is good, but later when the product grow popular and the company
get enough money, the support begin to get sloppy.
I'm not so sure that this model fits the "computer world" very nicly..
Or Botton
[EMAIL PROTECTED]
- "Truth is stranger than fiction, because fiction has to make sense."
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