I called SuSE USA , asked for sales. I called twice in January and twice
in February. I also asked the people who were maning the tech support
lines.
Sales did not know , and referred to the web sight. When I again asked what
the policy was , he again offered the full version. He did not know the
details of the upgrade/subscription. After 4 calls , I gave up and ordered
the full version.
If he works in sales , he should know that info. no excuses.
What burns me , is that after asking suse USA several times , I found out
about the upgrade last week from the list. SuSE USA never informed me of
the option to buy an upgrade/subscription. This is the point. Yes its on
the suse sight , buried two menus deep. Like I said , I called , I paid for
the call , and I asked what the policy was.
I paid 49.00 plus tax in July 98 , and 49.00 plus shipping this month. I
feel that I was miss lead and taken advantage of. All four times , I asked
what the upgrade process was. I could have bought it from cheapbyts or one
of the other on line sights for 35.00. I decided that I would rather get it
direct from suse . Instead , I learned Buyer beware.
I am not complaining about the price , I am complaining about the fact that
they never gave a straight answer.
At 04:54 PM 2/19/1999 +0100, you wrote:
>
>Hi,
>
>On Fri, 19 Feb 1999, Samy Elashmawy wrote:
>
>> Jerry I take issue with that. I asked several times was there an
>> upgrade path , each time I never got a stright answer. That is
>> unethical. He could have easlly passed the call up the line , ar at
>> least offered to find out and gotten back to me. an "I don't know" by
>> its self is not proper. I can unsderstand it oonce , but to have it
>> happen several times is unaccptable. Look at the number of post on
>> this issue , you can see there is a problem.
>>
>> Matter of fact , I am not aware of any one from suse following the
>> list , usualy some one will step in and try to find out what happend ,
>> and offer some sort of resolution.
>
>Where or whom did you ask? It really depends, if you purchase the package
>from SuSE Germany, or SuSE USA. Here's an excerpt from our WWW-Sites:
>
>SuSE Germany:
>http://www.suse.de/e/lx60/lx60.html#PRICES:
>
>Price/Order
>
>SuSE Linux 6.0 Order code: 2014-15 EUR 46
>SuSE Linux 6.0 Update Order code: 16-15 EUR 38
>(For registered customers only)
>
>-> Please also note the shipping fees, when ordering from outside germany.
>
>SuSE USA:
>http://www.suse.com/Product/lx60/#ORDER
>
>Price/Order
>
>S.u.S.E. Linux 6.0; Order Code LSUD600
>Single Copy $ 49.95
>Subscription $ 34.95
>
>See details about the subscription scheme on
>http://www.suse.com/Order/subscribe.html
>
>
>Does that answer your question?
>
>Bye,
> LenZ
>
>--
>------------------------------------------------------------------
> Lenz Grimmer SuSE GmbH
> mailto:[EMAIL PROTECTED] Schanzaeckerstr. 10
> http://www.suse.de/~grimmer 90443 Nuernberg, Germany
>
>-
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>
>
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