On Fri, 8 Jan 2010, Lee Bolding wrote: > Yes, but a salaried employee is more expensive than raising a ticket on > a case-by-case basis with the likes of Zend (or buying a support > contract to begin with)
OTOH, that salaried employee will often be doing more than just supporting a single product (espec. in smaller companies). There's also that age-old expression: if you want it done right, do it yourself :-) --
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