Thanks, I will look for it. --- In [email protected], Matthew J Stevens <matt...@...> wrote: > > The logo only means the group owner grabbed it for the group. > Nevertheless it sounds like you need to take your complain to the next > level, requesting arbitration. Arbitration must be requested in > writing and mailed, the address is in the terms of service. Sorry I > don't have it noted anywhere myself. I'm sure you could also Google > for it. I once had to use it for a similar unresolved over billing > problem that went on for months and months. If I remember correctly I > received a phone call from a corporate rep within a day or two of > receipt and it was resolved within a day or two of that call. > > Matthew J Stevens > > http://matthewjstevens.com > Voice/Text +19722009040 > > On Oct 5, 2010, at 15:43, antronig <antro...@...> wrote: > > > Thank you but it may help those who have been overbilled to complain also. > > Since this site bears the T-Mobile logo I believe someone must be watching > > and advising those in charge of this group. > > I am not blowing off steam. I blew off my steam when I called before > > posting yesterday. I was just reporting my experience with T-Mobile's CSR. > > I hope that is ok to do on this group. > > I just got a message a short while ago telling me that the problem has been > > taken care of, however, when I went to T-Mobile's site it is still wrong. > > To me this tells me that either they hire people who are below threshold of > > simple intelligence or no one cares and they will do what they want. > > I just want to get an honest bill with no overcharges. I don't believe this > > is an unreasonable request. > > > > > > -- In [email protected], Glen Bogle <weekilter@> wrote: > >> > >> > >> > >> --- On Mon, 10/4/10, antronig <antronig@> wrote: > >> > >>> From: antronig <antronig@> > >>> Subject: [T-Mobile-US] TMobile Corporate > >>> To: [email protected] > >>> Date: Monday, October 4, 2010, 10:26 AM > >>> Total idiots, dumb. I've called month > >>> after month about me being overbilled. I called last month > >>> being persistant in speaking with a supervisor and I did. > >>> BUT, it did absolutely no good because the overbilling > >>> continued. I was assured by CSR Robin and later her > >>> supervisor Heather that this time it will be taken care of > >>> but I am not a believer anymore and will take it higher than > >>> the supervisor the next time. I and no one else should have > >>> to call month after month and be upset by overbilling. I > >>> guess they feel ammused by their customers get angry. I am > >>> paying for 3 lines and I am sure another would love to have > >>> my business. > >>> CEO of T-Mobile are you paying attention? > >> > >> This group is *not* corporate nor does the group have any sway whatsoever > >> with T-Mobile or any of their policies. Your rant in the group is > >> guaranteed not to help you and any problem you have get settled. It may > >> make you feel better to blow off steam, but it won't do to settle any > >> problem you have. > >> > >> If you wish to contact corporate I suggest you call corporate at > >> 425-653-4600 or 800-318-9270. > >> > >> And if you *do* contact corporate I suggest honey works much better than > >> vinegar if you wish to have a sympathetic ear to your problem. > >> > > > > > > > > > > ------------------------------------ > > > > - - > > T-Mobile-US on Google Groups: > > http://groups.google.com/group/T-Mobile-US > > _ _ > > > > Yahoo! Groups Links > > > > > > >
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