Thanks for your advice. --- In [email protected], Joseph Singer <jos...@...> wrote: > > > On Oct 5, 2010, at 13:57, Matthew J Stevens wrote: > > > The logo only means the group owner grabbed it for the group. > > Nevertheless it sounds like you need to take your complain to the next > > level, requesting arbitration. Arbitration must be requested in > > writing and mailed, the address is in the terms of service. Sorry I > > don't have it noted anywhere myself. I'm sure you could also Google > > for it. I once had to use it for a similar unresolved over billing > > problem that went on for months and months. If I remember correctly I > > received a phone call from a corporate rep within a day or two of > > receipt and it was resolved within a day or two of that call. > > If regular customer care cannot resolve your problem contact corporate > customer relations: > > T-Mobile USA > 12920 SE 38th St > Bellevue WA 98006 > > 425 378-4000 or toll-free 1800-318-9270 >
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