> On Jul 8, 2017, at 11:11 PM, Martin Koppenhoefer <dieterdre...@gmail.com> 
> wrote:
> 
> Why is it shop=hairdresser or travel_agency, but office=estate_agent?

TL;DR: 

Shop: a retail space selling foods, goods, or services to customers, and is not 
a restaurant. 

Office: an commercial space where professionals at desks perform their job in 
private or for customers. Alternatively, it is the “home desk” for a 
professional who does their work predominantly “in the field”. 

~~~~~~

I think it is the line between “blue collar” and “white collar” jobs. Service 
jobs where you wear are similarly not “white collar” jobs. Blue collar jobs are 
in a retail or industrial space of some kind (car repair or car factory) or are 
in the service or retail industry (people wearing uniforms at McDonald’s or an 
electronic shop). Many travel agencies look like retail shops, I I think that 
is a good example of the edge of this explanation. 

People who predominantly sit at a desk in a commercial space and move paper, 
information, or money are in an office, like a lawyer or an architect. These 
are commercial spaces. 

This is why banks refer to their public branches as “retail banking” - they are 
“shops” full of customer service agents talking to walk-in customers dealing 
with their checking account. Posters everywhere asking if you want a car loan. 
Their large corporate offices full of brokers, traders, IT people, loan 
officers and managers are commercial offices that handle the management of all 
of the paperwork and money generated by their retail division. 



An office is also a “home base” for a professional who does their work in the 
field. An estate agent meets all of these: 

-commercial setting
-moves paper and money
- office is a “home base” for their field activities. 

People who need a shop full of advertising to prospective clients (travel 
agency)  or specialty equipment to perform their duties in that location (hair 
dresser) is a shop. 

An estate agent spends their time at other locations. Their office is their 
“home desk.” hair dressers perform a service on a person in a building with 
specialty equipment (nail salons, dry cleaners, Etc) and a travel agency is 
full of millions of brochures and posters, waiting for prospective clients to 
call or come in. 

My friend is an electrical engineer. He is an industrial inspector and damage 
investigator. When a factory or a supermarket has an electrical issue (which 
happens due to age, animals, and lightning), he is under contract with the 
business to come out immediately 24/7 and inspect the damage and tell them how 
to repair the system. He also performs government required yearly tests of the 
breakers and earth-leakage and inspects the private transformers (the pole is 
the power company’s, but the transformer on the ground belongs to the factory) 
and write all the reports and submit the government forms. He has a tiny little 
office with a desk and a computer for writing his reports, and spends his free 
time watching sumo wrestling on TV there. Maybe he has a meeting with his 
client there to sign a contract (very rare) - but his job takes place 
elsewhere.  His little office is his “home base” for his professional job that 
predominantly takes place “in the field”.

My other friend has a auto glass repair shop. It is a small garage full of 
boxes of windshields and tubes of glue. People bring their cars there and he 
removes and replaces damaged glass. He wears a 1-piece mechanic’s jumpsuit.

Traditionally, any person who does field work or inspection involving reports 
and paperwork has an “office” where they take care of that - estate agents, 
soil & other field engineers, building inspectors, and the myriad of 
consultants out there. They are treated the same as lawyers and attorneys and 
other paper-pushers in having “an office”. 

Javbw 
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