Depends on the company. Some (you can guess who) figure they've got you,
and they should minimize their customer support costs by actively
pissing people off in order to drive them away.
Others, including ones of the size of Sun and above, worry about losing
customers.
Many need a clue-stick (;-))
--dave
On 2019-03-11 4:32 p.m., o1bigtenor wrote:
On Mon, Mar 11, 2019 at 10:34 AM David Collier-Brown via talk
<[email protected]> wrote:
The help-desk is tasked with making you happy with what you have. In
many companies they are forbidden to take bug reports. You often have
to ask for their "escalations manger", and sometimes explain to them
what that is (;-))
Well - - - as one who has totally given up on getting big business to
understand
their imminent demise (when you keep pissing off your customer you WILL
eventually lose them even if there are almost no other games in town
at the
time - - - someone will show up!) I've gotten to where I don't talk
much with
the first level, sometimes to the second and find that the back room
boys don't
like it when their sacred premises are proven to be 'wrong'.
Dee
--
David Collier-Brown, | Always do right. This will gratify
System Programmer and Author | some people and astonish the rest
[email protected] | -- Mark Twain
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