On Fri, 18 May 2007 01:09:06 -0400 Rolan Yang <[EMAIL PROTECTED]> wrote:
> Michael B Allen wrote: > > The support ticket system I always wanted was one that just used IMAP > > for everything where the "tickets" where really just emails. <snip> > This brings up another interesting question. What are you going to do > about the incoming flood of tickets selling Viagra, weight loss > miracles, and stock market tips? :) That's no problem. There's a bunch of things you can do. The procmailrc or the input script could simply pass on anything that doesn't have at least one of a list of keywords (e.g. the product name). You would still get the message in the inbox but it wouldn't trigger the ticket routines. You might get a few false negatives but you're almost guaranteed to eliminate the spams. You can also whitelist senders you replied to. Mike -- Michael B Allen PHP Active Directory Kerberos SSO http://www.ioplex.com/ _______________________________________________ New York PHP Community Talk Mailing List http://lists.nyphp.org/mailman/listinfo/talk NYPHPCon 2006 Presentations Online http://www.nyphpcon.com Show Your Participation in New York PHP http://www.nyphp.org/show_participation.php
