Hello. I recently had to reinstall everything since I made a mistake installing the mobile version and had to start from scratch had to go from 8.0 to 9.1, basically uninstalled window eyes from the programs and features and once that was done, I took the CD from 8.0 installed Window Eyes, then after that was all done, took the 9.0 CD, and choose to explore the files through windows explorer and hit enter on upgrade and it guided me through that no problem, then downloaded 9.1 and had to update the apps, took a lot of work but it is well worth it.

On 6/25/2015 1:22 PM, Van Lant, Robin via Talk wrote:
Hi,
I'm about to upgrade my work laptop from WE 8.4 to WE 9.1.  I have to get tech 
support's help to give me admin rights, so I want to refresh my memory on the 
best process for the upgrade.  I'm doing this because a recent Windows Update 
or something has messed up something and a reinstall of 8.4 did not fix the 
issue.  I have the disk for WE 9.0.  Is the following approach best when trying 
to get a clean install?

*        use emergency uninstall to get rid of WE 8.4 completely.

*        Install 9.0 from disk

*        download and Install 9.1 update on top

*        Update any apps.

Is this the approach or should I be able to just download the 9.1 file and do a 
fresh install from that, ignoring that fact the fact I have a 9.0 disk?

Robin Van Lant | Sr. Program Manager
Strategy & Performance Management | Key Equipment Finance
720-304-1060 | [email protected]



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