Hello Chip: Thanks for catching me not replying to all. I meant to. My bad. Rick
-----Original Message----- From: Chip Orange [mailto:[email protected]] Sent: Friday, September 25, 2015 2:52 PM To: Rick Blair <[email protected]> Cc: Window-Eyes Discussion List <[email protected]> Subject: RE: Microsof Word Problem Thanks for letting me know Rick, and glad it worked! I'm going to copy the list on your latest reply so others can know about it. Chip Chip Orange Florida Public Service Commission Computer Systems Analyst 850-413-6314 -----Original Message----- From: Rick Blair [mailto:[email protected]] Sent: Friday, September 25, 2015 2:45 PM To: Chip Orange Subject: RE: Microsof Word Problem Hello Chip: I guess I should have tried the repair option first. It is quite buried in the file open dialog (right click on the open button in the file open dialog box to find the option. Not available if opening recents) , but it appears to have fixed the problem. The document in question has been annotated during its history by several people on several continents using their own language-specific versions of operating systems and Word, including various versions of Word. Opening the file with the repair option seems to have solved my problem. I will keep you posted as I perform my latest revisions to see if it comes back. I love it when this list works! Thanks, Rick -----Original Message----- From: Chip Orange [mailto:[email protected]] Sent: Friday, September 25, 2015 12:19 PM To: Rick Blair <[email protected]> Subject: RE: Microsof Word Problem Hi Rick, I am not sure what I can add. You could try to open the document with the repair option to see if it's damaged (a damaged document could perhaps cause Word or Window-Eyes to act strangely), otherwise, it's a WE bug it sounds like, and without support there's not much to be done. You could try installing my Word Advanced Features app. I don't usually recommend it for trouble shooting, but it has a feature where it reads to you tracked changes as you arrow to each line (so you don't have to move to them), and perhaps it would keep WE from hitting some tracked changes feature which is stopping it dead. You could send me the document and I'd have a quick look at it to see if anything suggests itself to me? If this is for your work (and I think it is), I'd think it's worth buying WE now and paying the upgrade fee for fusion later, so you'd get support now. Those are all the options I can think of. Chip Chip Orange Florida Public Service Commission Computer Systems Analyst 850-413-6314 -----Original Message----- From: Rick Blair [mailto:[email protected]] Sent: Friday, September 25, 2015 12:02 PM To: Chip Orange; 'Window-Eyes Discussion List' Subject: RE: Microsof Word Problem Hello Chip: Thanks for the quick reply. I disabled the Word Navigation app with no change in behavior. I have some additional data to add, though. There are four reviewers of the document. If I attempt to not show comments for one of the reviewers, with only the offending document open, the same misbehavior is exhibited (no speech for the Word document when navigating and Insert-Tab shortcut no longer functions). Unfortunately, I am using the Office version of WE. I have only needed WE for the past 10 months and am eagerly awaiting the release of their Zoom Text Fusion before plunking down my money, since I still rely on magnification as well as speech. Thanks, Rick -----Original Message----- From: Chip Orange [mailto:[email protected]] Sent: Friday, September 25, 2015 11:39 AM To: Rick Blair <[email protected]>; Window-Eyes Discussion List <[email protected]> Subject: RE: Microsof Word Problem Hi Rick, I don't believe there's any specific app involved here, as the functionality you describe is part of the basic Window-Eyes. I did write a word related app named Word Advanced Features, and AI has written one named Word Navigation; so I guess the best thing to try is to disable these if you have installed them, to see if the problem is fixed. If disabling Word Advanced Features fixes the issue, then let me know; otherwise, I think (assuming you aren't using the free version of Window-Eyes), however your test turns out, or if you don't have these installed, I'd let AI support know about the problem by emailing them the document to their support email. I've never seen this happen, and have no ideas as to what could be wrong. Sorry I can't be of more help. Chip Chip Orange Florida Public Service Commission Computer Systems Analyst 850-413-6314 -----Original Message----- From: Talk [mailto:[email protected]] On Behalf Of Rick Blair via Talk Sent: Friday, September 25, 2015 11:25 AM To: 'Window-Eyes Discussion List' Subject: Microsof Word Problem I have a Microsoft Word document that I created that contains 21 pages, 5600 words, 47 comments, numerous perceived misspellings (since it contains XML code samples), some tracked changes and a couple of graphics. If I open this document by itself, I have no problem navigating and having WE read the document. I should mention that some of the comments are quite extensive, often several paragraphs long. I can use the Insert-Tab keyboard shortcut to view the various components of the word document. I am not sure what app provides this functionality, but it works as long as this is the only Word document open. If I open a second Word document, the Insert-Tab shortcut no longer works on the aforementioned document and scrolling through the document produces no speech. This is not the case for the second opened word document, which works just fine. If I open two small word documents on my PC, WE behaves as expected. I can switch between the documents and WE reads the text and the Inset-Tab shortcut works. The problem seems to be related to the document that I created. I cannot isolate the aspect of that document that causes this misbehavior. This happens on my work PC running office 2010, Windows 7 Pro, 12 G RAM as well as my home PC, Office 2013, Win 7 Pro, 18 G Ram. I have the latest version of WE (9.2 for office) with all updates and correct set files. I also have Zoom Text, Version 10.0 running on both PCs. Zoom Text can read the document when WE does not. Rick _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/corange%40psc. state.fl.us. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
