Good morning, I have posted to the list about our company looking into the electronic time collection programs. I have so far found that 2 companies are willing to download the WE for Office offer and try to see if their programs are accessible with WE.
I/we tried to do a remote assistance session to allow me to remote into one of the programs but the connections would not take place. We tried both options send request and alternate help, neither one worked. Exak Time was the computer asking for help and I was the helper in this situation. Send request did absolutely nothing the connect button was grayed out. Alternative help continued to say connecting on my side, but never did. I am going to guess it is firewalls, and router settings but I don't understand how the settings outlined in the manual is supposed to be used. Is there anything I could do on my end to make the remote connection actually work? I was able to listen to her use the program, over the phone, "mostly " with the mouse and my directions how to use the mouse with the keyboard. It does appear that I will be able to reach most of the functions of the program and or convert the data into excel files that I know I can use. So not a total fail. I would like to try the same experiment with a product called AboutTime, that is if I can remote in would be preferred. I am running WE 9.2.1, I believe that the new install of the Office offer would be the latest build as well. Could I be wrong about that? Once they download the Office version do they have to look for updates? Will this situation possibly work? Thanks for any help. Shannon _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
