If you are the helper, you must forward ports 46825, 46826 and 46827 to your pc. Its possible, in a corporate situation that you will not be able to do this.
Shannon via Talk <[email protected]> wrote: > Good morning, > > I have posted to the list about our company looking into the electronic time > collection programs. > I have so far found that 2 companies are willing to download the WE for > Office offer and try to see if their programs are accessible with WE. > > I/we tried to do a remote assistance session to allow me to remote into one > of the programs but the connections would not take place. > We tried both options send request and alternate help, neither one worked. > Exak Time was the computer asking for help and I was the helper in this > situation. Send request did absolutely nothing the connect button was grayed > out. > Alternative help continued to say connecting on my side, but never did. > I am going to guess it is firewalls, and router settings but I don't > understand how the settings outlined in the manual is supposed to be used. > Is there anything I could do on my end to make the remote connection > actually work? > I was able to listen to her use the program, over the phone, "mostly " with > the mouse and my directions how to use the mouse with the keyboard. It does > appear that I will be able to reach most of the functions of the program and > or convert the data into excel files that I know I can use. So not a total > fail. > I would like to try the same experiment with a product called AboutTime, > that is if I can remote in would be preferred. > I am running WE 9.2.1, I believe that the new install of the Office offer > would be the latest build as well. Could I be wrong about that? Once they > download the Office version do they have to look for updates? > Will this situation possibly work? > > Thanks for any help. > Shannon > > _______________________________________________ > Any views or opinions presented in this email are solely those of the author > and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/covici%40ccs.covici.com. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > -- Your life is like a penny. You're going to lose it. The question is: How do you spend it? John Covici [email protected] _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
