In the case of Web Root Security Anywhere, it was not white-listed. This means that the antivirus software grabs some of the DLL files and corrupts your installation of WE.
We know this as we have experience with it on both a Windows 8.1 machine as well as a Windows 10 machine. Chris Grabowski confirmed that this product did not white-list WE. We finally got Web Root Security Anywhere removed from both machines with the help of Best Buy's Geek Squad. Once this was done, Ray re-installed 9.0 on the Windows 8.1 machine and downloaded 9.3 and all is working as it should. He was unable to use the installation he had on our external hard drive as Web Root corrupted that installation. For this reason, he went to AI Squared's website and downloaded 9.3 for my Windows 10 mahine as the method he used for the Windows 8.1 machine would not work. I am happy to say that I am now running WE 9.3 on this machine and I'm one happy camper. If anyone offers you Web Root Security Anywhere, run from it as it grabs DLL files and corrupts your WE installation. I would agree that accessibility of antivirus packages is the next frontier in accessibility to technology. Karyn Campbell, Illinois USA, [email protected] and likely Viper Antivirus on both machines. Using WE 9.3 on HP Pavilion running Windows 8.1 with Office 2013 and I.E. 11 as well as Asuss convertible laptop running Windows 10 with Office 2013 and I.E. 11 as default browser and Viper Antivirus on boht machines. _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
