Have you tried calling WE support?

On 7/4/2016 7:22 PM, Jed Barton via Talk wrote:
> Hey guys,
> OK, i am beyond frustrated right now.  Whether it's on web pages, or in
> thunderbird, i can not read as i am typing in forms and it's super
> annoying.
> When i depress my enter key on a form on a web page, it says forms mode
> off, and i am typing, i can no longer move the arrow up and down to be
> able to change or edit anything.   Furthermore, it's now happening in
> thunderbird as well.
> I purposely got a brand new computer with win 10 top get away from this
> problem and it's back again with we 9.4.  Can anyone explain it?  This
> absolutely can not continue
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