Hi all. I intend to use this message to also discuss list moderation and user support requirements.
Prompted by a list member's comment that Support did not know about the braille display freezing problem: I've browsed through the list archives. If you do a simple search just on braille, there are 420 posts. More sophisticated searches can of course be carried out. Topic themes vary, but there is discussion about braille displays freezing, and the need to restart Window-eyes to bring them back to life. So: shame on support - one would hope that at the very least, as part of trying to be helpful, searching the company's own customer support resource would have informed the customer support person. This morning, using my serial number so that it is a customer support request, I emailed Aaron and the Wesupport address. Neither has bounced, but I do know that people have asked if Aaron is still around and I haven't seen a reply to that request. Folks: we are on our own. We have been very patient, tolerant - and yes - at least a little angry. Perhaps we start a process for setting up a list moderator and finding ways of formally helping ourselves. We could propose that we take the list away from VFO. Alternatively as a variation - people might prefer to start our own and we just unsubscribe from this one. I would prefer the cooperation of VFO - but we aren't getting that co-operation. I also believe that an old-fashioned email list helps keep a sense of quality through the conversations, and is also more useful to more people than more contemporary social networking. If people report problemxs with getting support questions answered, someone who is prepared to fight the fight and has the time could tackle the VFO corporatocracy to get some action. Vaughan. ------------------------------- This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry. ------------------------------- _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
