What support? Who are you kidding? I thought that staff were monitoring
this list. Either they are not doing so (and I bet that they are), or
they have been gagged. Shame on the lot of them.
Regards,
Robert Grimwood
On 1/26/2017 8:56 PM, Vaughan Dodd via Talk wrote:
Hi all.
I intend to use this message to also discuss list moderation and user support
requirements.
Prompted by a list member's comment that Support did not know about the braille
display freezing problem: I've browsed through the list archives. If you do a
simple search just on braille, there are 420 posts. More sophisticated searches
can of course be carried out. Topic themes vary, but there is discussion
about braille displays freezing, and the need to restart Window-eyes to bring
them back to life.
So: shame on support - one would hope that at the very least, as part of trying
to be helpful, searching the company's own customer support resource would have
informed the customer support person.
This morning, using my serial number so that it is a customer support request,
I emailed Aaron and the Wesupport address. Neither has bounced, but I do know
that people have asked if Aaron is still around and I haven't seen a reply to
that request.
Folks: we are on our own. We have been very patient, tolerant - and yes - at
least a little angry. Perhaps we start a process for setting up a list
moderator and finding ways of formally helping ourselves. We could propose that
we take the list away from VFO. Alternatively as a variation - people might
prefer to start our own and we just unsubscribe from this one. I would prefer
the cooperation of VFO - but we aren't getting that co-operation. I also
believe that an old-fashioned email list helps keep a sense of quality through
the conversations, and is also more useful to more people than more
contemporary social networking.
If people report problemxs with getting support questions answered, someone who
is prepared to fight the fight and has the time could tackle the VFO
corporatocracy to get some action.
Vaughan.
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