Yeah, as I type this on phone currently reseting up zt fusion. As
installing update took 5 days and 4 tech support calls. I been dealing with
ai2 tech support on and off for 15 years.  Never had experience like I've
had this week. Downhill it is going. Just in case anyone else on list is
using zt fusion, you might wanna have nvda ready as backup when installing
update. As it may take zt fusion down forcing you to have to reinstall.

"the world has been against you from day one, tomorrow's never promised
night has just begun, so sing with me we're all fucked" Walls Of Jericho

Reeva

On Jan 28, 2017 5:39 PM, "Chris Skarstad via Talk" <
[email protected]> wrote:

> wow, sounds like if you're that unsatisfied, it's time to switch to
> something like NVDA.  Why use something that you're that unhappy with?
>
>
>
> On 1/28/2017 5:36 PM, Vaughan Dodd via Talk wrote:
>
>> Greetings everyone.
>>
>> There are many omissions with respect to the release of Window-
>> Eyes v95.4.
>>
>> Given that all previous versions in the version nine cycle had this
>> certificate failure issue which the new version fixes, why did not Ai
>> Squared offer up new install links for payhing customers so that if
>> Window-Eyes fvails, we can have a simple installation process for getting
>> Window-eyes up and running again?
>>
>> With respect to previous personalised links to the full install, they
>> only gave us a 72 hour window before the link expired?  I have just asked
>> for that expiration window to be extended.
>>
>>
>> For at least the last two readmes,  purchasing information has not been
>> provided.  The lease-to-own scheme has not bee promoted.
>> Similarly: no gratitude and appreciation expressed to those of us who
>> have SMAS - which are tangible expressions of customer support of
>> Window-Eyes.  Many of us are finding out things in an ad hoc and generally
>> unsatisfactory manner through individualised enquiries to AI Squared.
>>
>>
>>
>> Noting previous list discussion about the long standing bug whereby
>> braille displays freeze, particularly when web browsing, why did not an AI
>> Squared spokesperson send the spin that it is a known issue and is being
>> resolved?
>> \
>>
>>
>> Today: I tried to web browse across several sites, including my bank -
>> the "find" command of Window-Eyes froze on three consecutive occasions?
>>
>> This list has several hundred posts now, without the intervention of Ai
>> Squared staff to try and correct or clarify user comments.
>>
>> How can a company own an official support list, but not moderate,
>> promote, correct and in every other way provide the support which is the
>> purpose of the list?
>>
>>
>>
>> I have expressed disquiet about the Window-Eyes for Office programme.
>> Basically: the evidence points to people on this scheme getting what they
>> paid for - pay nothing - get nothing when it comes to list based support.
>>
>> At least two AI Squared executives are in the management group of VFO.
>> It would be helpful if the corporate silence was broken, and that if there
>> is no corporate  support for the future of Window-Eyes, advise as to the
>> process whereby we can get o8ur money back.  Where I live, taking money for
>> a product or service which is not delivered is illegal, and I would hope
>> loyal custoemrs are "stroked" by VFO in order to try and restore some good
>> will.
>>
>>
>> If someone says Vfo has JFW, here in New Zealand, the Professional copy
>> is $2500.00 ,(rounded up slightly) and that is without SMA. I can buy a
>> Windows based laptop for 50% of the cost of JFW.
>>
>>
>> We are moving inexorably into the eighth month of the announcement of the
>> VFO grab of AI Squared.   Most reasonable people were prepared to take
>> things at face value - to accept the promise of exciting and positive
>> developments.  Promises have not yet been realised, and the developments
>> appear to be moving in the opposite direction with respect to Window-Eyes
>> and I also sense, Zoomtext and Fusion.
>>
>> Vaughan.
>>
>>
>> _______________________________________________
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>>
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>>
>>
> _______________________________________________
> Any views or opinions presented in this email are solely those of the
> author and do not necessarily represent those of Ai Squared.
>
> For membership options, visit http://lists.window-eyes.com/o
> ptions.cgi/talk-window-eyes.com/jadedangelpromises%40gmail.com.
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>
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