I'm not thrilled with their tech support, but they helped me get the
program up and running. I just have to stay calm and persistent.
Window-eyes Tech support was the best, but they are all gone. For
whatever reason they didn't stick around for us users, they got other
jobs (at least from what I can tell on linkedin and elsewhere) and are
out living their lives.
Brenda
On 4/7/2017 10:55 PM, Pamela Dominguez via Talk wrote:
I got lousy tech support when I called about my braille lite, too. Pam.
-----Original Message----- From: Tony C via Talk
Sent: Friday, April 07, 2017 6:58 PM
To: [email protected] ; Window-Eyes Discussion List
Subject: Re: Crossing over to the other side
I just simply will not go back to Jaws. I have never had a plesant
experience with JFW tech support. I always found their people arrogant
and
somewhat rude. On one of their mailing list I ask questions, and
instead of
answer I got comments from idiots about my spelling and such. That why I
going to be buying aMac in a few months. In the meantime I'll just keep
using my windows 10, and my Windows 8.1 PC's.
-----Original Message----- From: Brenda via Talk
Sent: Friday, April 7, 2017 5:01 PM
To: Window-Eyes Discussion List
Subject: Crossing over to the other side
Hello List,
It is with great sadness that today I installed Jaws.
I have noticed a few things I like. I don't know the Jaws mouse cursor,
but I was able to use it to read the AVG Zen screen and go to my
messages within Zen and read them. Also, in Thunderbird, I was able to
read more with the mouse with jaws. The onboard training is pretty nice
too. I always hated trying to surf through the W-e manual.
I'm still having issues changing settings like speech rate, etc. I am
doing a lot of trial and error to get where I need to go. I will have to
actually read/listen to some of the training stuff.
Of course, Window-eyes Tech Support was the best. But as much as I love
Window-Eyes and the former Tech Support, I have to look out for myself
as all the GW Micro employees did. They all have other jobs and lives
outside of GW/window-eyes. I had gone into vacation mode for the talk
discussion list, but I was always subscribed to the GW News list and
heard nothing until the manditory/necessary update was announced this
January. When I came back to the discussion list it was you kind people
who filled me in.
I'll still use Window-eyes, but I will be ready to change as change is
coming (like records to 8-track tapes, to cassettes, floppy disks,
...and on it goes.)
Brenda
Brenda
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