I would be interested to know if there is a laid down guidelines of level of 
support from a Talks Dealer.  The only level of support I can or appear to be 
able to obtain from my Talks Dealer, Royal National Institute of the Blind in 
London which may of course otherwise be Action for Blind (I am unsure).  They 
will certainly put talks of a phone or upgrade from Standard Talks to Premium 
but nothing else.  Maybe if there is a representative from the RNIB/Action for 
Blind Talks Dealers on this list they may wish to comment.

Eleanor
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