Elanor, if you have a phone that is running branded firmware than this could be the cause of your issues. Many times if a phone has branded firmware from a cell provider, such as AT&T here in the states, and not the original Nokia firmware than that firmware may have differences that have nothing to do with Talks or the dealer. If you have a problem with a dealer than I would recommend talking directly with that dealer for complaining about them here will more than not likely not get you anywhere. Another option is just to switch to another dealer if possible. ----- Original Message ----- From: "Eleanor Burke" <[email protected]>
To: "Talks Mailing List" <[email protected]>
Sent: Monday, October 31, 2011 6:04 AM
Subject: Re: [Talks] Level of Support from Talks Dealer


Have a look at why I am unable to read a given screen when other Talks users can do so. If for example I said that I had a telephone number in a message then I should be able to call that number directly. Then the Talks dealer might say, have you the cursor set to origional or see page ... on the sTalks Manual. As I said, maybe a Talks Dealer's sole job is to put Talks on the phone. I am merely asking if there is a recognised level of support. ----- Original Message ----- From: "Malcolm Parfitt" <[email protected]>
To: "Talks Mailing List" <[email protected]>
Sent: Monday, October 31, 2011 11:00 AM
Subject: Re: [Talks] Level of Support from Talks Dealer


What exactly are you looking for them to do?

Confused.

Malcolm

Produced on a Nokia E71

-original message-
Subject: [Talks] Level of Support from Talks Dealer
From: "Eleanor Burke" <[email protected]>
Date: 31/10/2011 10:52

I would be interested to know if there is a laid down guidelines of level of support from a Talks Dealer. The only level of support I can or appear to be able to obtain from my Talks Dealer, Royal National Institute of the Blind in London which may of course otherwise be Action for Blind (I am unsure). They will certainly put talks of a phone or upgrade from Standard Talks to Premium but nothing else. Maybe if there is a representative from the RNIB/Action for Blind Talks Dealers on this list they may wish to comment.

Eleanor
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Hosting of this list provided courtesy of:
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