Dear Eleanor,

Thank you so much again for the time you took to answer in so detailed a way my 
questions. I will try that and will let you know.

Best wishes

Andrew
On 15 Jun 2012, at 20:08, Eleanor Burke wrote:

> Hi Andrew
> I did answer this on my phone but for some reason it got returned as 
> undeliverable, strange really as I just clicked on Reply when answering.  
> Here goes again:
> 
> First of all if you are in the UK and want me to talk you through it I can do 
> that if you provide your contact details off list.  My e-mail is 
> [email protected] However, hopefully you will follow what I say 
> below and it will all work out for you.
> 
> To find File Manager and your phones memory do the following:
> 1. Go to Menu.
> 2 Arrow from bottom up until you come to Office.
> 3. Enter on Office to Open it.
> 4. Arrow down until you come to File Manager.
> 5. Select File Manager and Open it.
> 6. Now you have a list of 2 items, the top item is the phone memory and the 
> one below it is the Memory card.
> 7. To explore each of these parts of the phone in turn, select for example 
> the memory card by arrowing to it and opening it pressing select or soft key 
> one.
> 8. Now you can arrow down through your folders and files on the memory card.  
> As I said previously I do not know where your attachment is but there are 
> some options for you to look at.  See if you can locate a folder called 
> Attachments, often if there is an e-mail attachment downloaded, and saved a 
> folder called Attachments is created.  It may be in that.  Alternatively if 
> there is not a folder of Attachments then maybe you could look for a folder 
> called Data or for a folder called Downloads.  Finally if all of that fails, 
> it may be that your attachment is actually at the very bottom of the list.  
> What was your attachment, e.g. an image file, music or a word file.  When you 
> downloaded it, surely you heard talks give you an option where to save it.  
> 9. If you do not locate your file then you may have to check on the phone 
> memory.  Remember this was the 1st of the 2 areas of the phone when you had 
> selected File Manager.  Just exit out of memory card by pressing soft key 2, 
> top right above the number pad and arrow up to phone memory.  Select it and 
> again arrow down through the list and see if you can locate the file 
> attachment.
> 
> ElEE
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