It's hardly our obligation to give -them- a break. We're the PAYING end users.1. The do need time to sort the complains out. That's a fact of physics.
The complaints are a direct result of 2 missing factors: foresight and hindsight. They appear to have neither, which lends them to a predisposition to make the worst possible customer-relations moves possible.
2. The need time to make up their minds, at least this time.
I'm sure they do need time to make up their minds--or should need time to do so. But perhaps that should be done in office so they can tell us their decision. Apparently, however, they do NOT need time. After all, tomorrow is the release date.
3. From what I read many intend *not* to be paying customers anymore.
I'm in that demographic. I'm getting more drama than support or development out of the team -- which, last I checked, wasn't the good/service I was meaning to pay for.
As a rule, for the last several years, I've been hearing the same problems over and over again--from recurring bugs to the fact that there may as well not be a help file at all, for what it's worth. I was open to paying for 2.0, despite the fact that it was unworthy to be called 2.0, solely because I'd been using TB for years without being charged for an upgrade. But now, not a year later, and with relatively little done with regard to development, I'm being asked to pay again--not because the software is improved but because they need money and loyal users are easiest to hit up for money. That's how it feels to me, anyway, and it just doesn't seem right. RIT used to be the friendly developers--now I'm apt to consider them the manipulative.
I'm not asking RIT for miracles. I'm just asking for reason-- for some common courtesy.
Allen
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