Hi,
> Sunday, October 31, 1999, 10:09:38 AM, Paula wrote:
>> a computer with a problem, which wants to waste my time trying to
>> interpret its pouting silence or irritatingly cryptic outbursts. Rather
>> like men.
> Rather like women, actually. Most of the men I know will state flat out
> what the problem is. Women, on the other hand, are the ones who go silent,
> pout and pull out that lovely line, "You know what's wrong!" Sure, uh-huh.
In *my* experience, A larger percentage of women aren't as savvy with
operating systems and their problems but tend to know the applications
pretty well. They listen to what you say and appreciate your help. A larger
percentage of men have some idea what they are doing with the OS, but they
won't listen as closely and they try to act like they know more than they
do.
The real headache for tech support seems to be those guys that think they
are guru's and know more about network, LAN, and mainframe support than the
experts, when their only real experience is on their own PC's. They get
torqued at things that don't happen the way they think they should (I'm not
talking about real problems) and constantly complain and try to TELL you
how things should be done.
The clueless people actually are *usually* no big problem to help because
they typically have easy problems to fix. It's just that they do tend to
call you more often. But they do tend make for some funny stories to tell
among the other techs and keep life interesting. :-)
Thanks,
Kevin Boylan
--------
Using The Bat! 1.36
Under Windows NT4.0 Build 1381 Service Pack 3
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