On Wed, 3 Nov 1999 01:55:56 +0700
tracer <[EMAIL PROTECTED]> expounded:
> Wednesday, November 03, 1999
>
> Hello Kevin,
>
> Tuesday, Tuesday, November 02, 1999, you wrote:
>
> Kevin> Hi,
>
> >> Sunday, October 31, 1999, 10:09:38 AM, Paula wrote:
> >>> a computer with a problem, which wants to waste my time trying to
> >>> interpret its pouting silence or irritatingly cryptic outbursts. Rather
> >>> like men.
>
> >> Rather like women, actually. Most of the men I know will state flat out
> >> what the problem is. Women, on the other hand, are the ones who go silent,
> >> pout and pull out that lovely line, "You know what's wrong!" Sure, uh-huh.
>
> Kevin> In *my* experience, A larger percentage of women aren't as savvy with
> Kevin> operating systems and their problems but tend to know the applications
> Kevin> pretty well. They listen to what you say and appreciate your help. A larger
> Kevin> percentage of men have some idea what they are doing with the OS, but they
> Kevin> won't listen as closely and they try to act like they know more than they
> Kevin> do.
>
> Kevin> The real headache for tech support seems to be those guys that think they
> Kevin> are guru's and know more about network, LAN, and mainframe support than the
> Kevin> experts, when their only real experience is on their own PC's. They get
> Kevin> torqued at things that don't happen the way they think they should (I'm not
> Kevin> talking about real problems) and constantly complain and try to TELL you
> Kevin> how things should be done.
>
> Kevin> The clueless people actually are *usually* no big problem to help because
> Kevin> they typically have easy problems to fix. It's just that they do tend to
> Kevin> call you more often. But they do tend make for some funny stories to tell
> Kevin> among the other techs and keep life interesting. :-)
>
> Kevin> Thanks,
>
> Kevin> Kevin Boylan
>
> Kevin> --------
>
> Kevin> Using The Bat! 1.36
> Kevin> Under Windows NT4.0 Build 1381 Service Pack 3
>
> I kind of agree with this and you ccan add that the guys who think
> they know in general try to fix it themselves making the problem
> worse then it was before they did that and then deny they did
> anything at all...
I got a good compliment from a tech support person the other day,
after a short conversation he said, "Yes! You have a clue, what a
relief!". We then conversed on many subjects most not related to the
problem (which we did solve) and after 15 minutes of non-related
conversation I told him I had to go. He said, "You really helped me
relieve some stress and smooth my day." I felt pretty good about that,
it's nice to simply chat and help somebody out.
PS.
I'm male.
--
Watcher aka Bill DeVos | [EMAIL PROTECTED]
http://www.aack.net/ | http://www.aack.net/watcher
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