Hi Allie Martin,
On Saturday, May 13, 2000 at 3:01:00 PM you wrote:
> The advantage of a download URL is that of control. The recipient may do
> the download whenever they wish and not have their e-mail flow disturbed
> by a large attachment. Most e-mail applications do not have an e-mail
> dispatcher as TB!'s either.
I leave everybody her own choice and you won't ever receive an
application update from me by mail. But the disadvantages of using
download urls are several:
- customers might be to plain dumb to do it
- customers will destroy their setup of dial-up and internet explorer
on a regular basis. If they don't, one of Microsoft's setup programs
will do it for them.
- customers will tell me several months after the update: "well, I
thought I wouldn't _have_ to download the update. If it was so
important, why didn't you mail it?"
- I still think it's the best of support to initiate actions from my
(the developer's) side. It's something else to have a developer take
care of my issues without me doing anything. I'd certainly like it
if more companies would send updates by mail, at least on request. I
couldn't care less about _when_ I download some software. And I'm
talking about commercial projects and many-bucks-support contracts,
so there are many people who just expect support to be like this.
Those are the same people who have the tv repair service get their
set from their homes, and of course bring it back, too.
Of course I'm talking about _my_ customers and not about all of them,
too. This is my experience, partly based on the broad basis of
computer knowledge in my society, which is, ahem, low.
Oliver Sturm
--
God is real, unless declared integer.
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Oliver Sturm / <[EMAIL PROTECTED]>
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