Hello Tom,
I guess I was being obtuse ..
Using this exact same setup on my laptop I have been/am able to
connect to my isp (teleport) using the internet (compuserve or direct
connection through company land lines). In fact this reply is being
sent through compuserve dialup to my isp (teleport).
I am at a new client site. I find that although I can receive mail
from teleport i can not send mail to teleport. there is a timeout
error that comes up.
This doesnot seem to be a problem with teleport OR actually a problem
with TB.
My question is .. does anyone know what could cause this type of
connection problem. The IS/Network guys here are stumped.
Since I am sending this message through CIS dialup to my isp AND
since I have connected to my isp through other company land lines to
the internet to my isp .. what could be blocking this connection?
Thanks ..
DSig
Thursday, August 24, 2000, 11:08:34 AM, you wrote:
d>> I travel so I use TB using various dialups (normally to my isp through their
d>> remote connections) and through my clients internet connections. This has
d>> always worked well.
d>> I am now at a new client and at this location I can receive mail using TB but I
d>> can not send mail. I get a timeout connection error sending.
TP> If you are connected to your ISP via a dial-up of theirs, and your
TP> current TB installation has worked before and works again when you go
TP> home, then you must be lying. ;)
TP> If you're using IPass or something like that, I would imagine that
TP> Teleport might have some blockers on their outgoing mail server to
TP> only allow connections from machines on their network(s) (I used to be
TP> a Teleport customer, way back in the day). In this case you'll have
TP> to get help from Teleport's support staff on connecting to their mail
TP> server from a remote location. Same goes for the case where you're
TP> plugging your computer into the client's network (unless they're
TP> served by Teleport).
TP> Obviously it would be tough to send mail to [EMAIL PROTECTED] if
TP> you can't send mail, so in that case I suggest looking up their 1-800
TP> number (if they still have it, they just installed it as I was on my
TP> way out), or "temporarily" change TB to use the same outgoing mail
TP> server as everyone else in the building. If that doesn't work, they
TP> have a 1-800 support line for help in connecting to their email
TP> services, 800-223-3435 if memory serves. :)
TP> -tom!
--
Best regards,
David mailto:[EMAIL PROTECTED]
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