Hello people,
Got a prob here which is causing some grief,
a few weeks ago I started using "runbox.com" as my mail host, in fact
I got two seperate accounts with them.
All was well up to yesterday, when suddenly BOTH accounts stopped
sending mail, I send a post, I get "logging onto server" then "sending
message header" then immediately "logging off server".
Looks ok but the message isn't sent,
on viewing the log-file I get (example):
!14/03/2001, 00:35:42: SEND - Message has not been sent. Server reply - relaying to
<[EMAIL PROTECTED]> prohibited by administrator
Bear in mind this happens no matter what addy I am sending to.
So after being patient for many hours I start pokin' with settings and
things trying to find the problem, eventually I mail Runbox, after
relating the problem to them much as I have done here I get this
reply (and promply I might add):
---
You are using POP and SMTP, I gather?
There are several possible reasons for the errors you get. Firstly,
you need to check for mail in your Runbox account before trying to
send (in order to authenticate yourself to the POP and thus also to
the SMTP server). In for example Outlook, you should check the option
box for "My outgoing server requires authentication". If you're
already doing this, you might have an ISP conflict. If you've used for
instance Earthlink, AOL or MSN while trying to send, try switching
ports from 25 to 26 for the SMTP server. This is because they block
port 25 for third party servers.
Regards,
Runbox support
---
OK? So I tried these tricks and they failed, I mail them back and tell
them, I also tell them it was ok up to yesterday,they reply again
within an hour:
---
Alright, if it used to work up until today, I think you can be sure
that it is temporary. Also, try clicking send multiple times, that
often does the trick!
Regards,
RB Support
---
Still with me? Well after another 12Hrs I consider that it should be
out of the "Temporary" window.
I mail back again, pointing out the fact that I can send mail to them
"[EMAIL PROTECTED]" but nowhere else. Also that I am on a mail-list
where there are other users of Runbox that are not having this problem
at all.
Promtly again they reply:
---
Hi again,
Okay, so it still will not send anything, anywhere, no matter what?
Hmm... Would you consider trying another email client, just to test
if that works? Also, did we establish which ISP you use (even though
port 26 didn't work, either)?
Regards,
RB Support
---
And this is where I am at now, I have not responded yet to this last
mail, thought I might bounce it off you people and see what you make
of it.
As far as their last question about the ISP, well no I haven't hassled
them about it at all, at this stage I am reckoning that it is not an
ISP problem, I base this on the fact that all other accounts are
sending and recieving POP mail just fine.
I don't want to install another mail-client if I can help it, even for
a test...
Could not be TB! at fault here could it???
And I don't want to stop using Runbox, I really like the 100Mb limit,
it suits me when I have to go away for days and the total mail from
lists grows into the thousands...
(not mentioning any names of course, heheh).
Should also add that I have tried every option/combination on the
"Transport" Tab within TB!.
Hope this info is not too much or too little for anyone to work from,
and that I have formatted in a legible way for ya'll.
I got an idea someone here will see this and know exactly what's
happening, and how to save my Bat!
And if you do you shall immediately assume a status not unlike a God...
Keep flappin',
~Käö§~(¹ªÞ²æìr¸ï¿½yÖ¬j·!�÷£iº+
