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Hello Thomas!

On 10 Dec 2001 at 05:12:17 you wrote:

> Note the past tense.

Could have been something to do with Peter not as conversant in
English than you? Phew, nice construction, ain't it.

Seriously, there are still people out there using software needing
this. So, the "past tense" doesn't really come into the equation. It
is more a question of priorities in supporting it or not, a decision a
company like GMX might not be making, as the y may nit realize there
is something to decide.

> Is it so expensive, though?

Regardless of how great the actual costs are: Yes. Everything that
costs something is in company terms "expensive" - as long as there is
a cheaper alternative. The old mail servers of GMX are still good and
running, so it would be expensive to change them.

Related to that are two other things, the manpower needed and the
inconveniences for GMX customers. Remember 12 months ago when the had
a major overhaul of there hardware structure. Lots of people (incl.
me) had problems connecting and getting mail for some weeks. During
this period many customers became ex-customers recommending *not* to
use GMX. One of my brothers was one of them.

> GMX does add the character into mails received via my pro-account. :-(

Hey, you are a paying customer ... But I concur with Peter's statement
- - and find it really annoying that he is in the wrong - that PRO
accounts should use the newer servers.

> Yhey do change the contents of my mail. IMHO it is not acceptable in
> any case (free or not).

You are right if there wasn't a technical reason for it. Sadly there
was (and may still be). So historically some severs still alter the
message, which I too find wrong.

Much more I don't like the way GMX deals with customer'S requests not
just on this topic. They do have a good support but don't feel
inclined to really answer mails on more general problems like the one
discussed here.



- --
Dierk Haasis
http://www.Write4U.de
http://Interest.Write4U.de/pongo

PGP keys available: mailto:[EMAIL PROTECTED]?Subject=SendMyPGPkeys

The Bat 1.54 Beta/14 on Windows 95 4.0 67306684 C

Silence is the virtue of fools. (Francis Bacon)

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