On 8 January 2002 at 3:13 am Raj wrote: > I guess the point Alastair was making is that the learning curve is made > phenomenal mainly due to lack of information or information not presented in > proper manner.
Quite :) > I personally used TB for over 8 months as described you in the first part. Its > only when I stated digging did I realize I have to dig deep and at multiple > place to strike. This is what make getting used to TB difficult. > For most people e-mail is a tool to get their work done and one cannot expect > them to search all over the net or subscribe to TBUDL to get majority of info. > It should be available in the help file with examples. > I guess its high time people at RITlabs realized that its just not important > to have a good product but also package it well. Yes, that could scarcely have been put better. I rather dislike Apple for Steve Jobs' grandstanding, its condescension (the implication that only it can do good design and everyone else is an uncultured fool only interested in money) and the semi-devotional atmosphere generated by its followers ... but one thing it has _never_ done is cut corners on documentation, either electronic or paper. Its manuals are a pleasure to read, and also an education in how to write documentation yourself. (A great danger when working for the IT industry is falling into the trap "oh, we're clever and can work it out from first principles". After 12 years in that industry I've learned better; I'd say about 1/3 of my time is spent writing up what I've done, either for those working for me or for the users). Alastair
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