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Hi prayan,

On 10 January 2002 at 02:59:01 -0800 (which was 10:59 where I live)
prayan wrote to Michal Kosinski and made these points:

> well thanx for the quick response, but i don't want to change my
> password, or pay anything. just a place where i can take my password
> to, i paid less than a year ago, surely you keep records...

NB: This is the user group. Michal is a TB end-user who happened to
know the answer.

The cost for RITlabs to re-issue your key is $3. That's what they have
always said and always done. It is the reason to keep your original
code safe - as I believe is stated in the registration email that is
sent in the first place.

I understand that there is no automated front end for reissuing a lost
key - it must be manually regenerated. Manual labour is not free of
charge, even if it only to look a key up in a database, put it into an
email and dispatch it. $3 is not a huge amount of money for that
labour. I doubt that it actually covers it.

Please understand that I am not speaking as a representative of RIT
labs but stating an opinion as an independent software publisher.

- --
Cheers -- .\\arck D. Pearlstone -- List moderator
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TB! v1.54 Beta/25-14F4B4B2 on Windows NT 5.0.2195 Service Pack 2
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