Hello Britt, Tuesday, November 5, 2002, 6:46:21 AM, Britt wrote: > We have a customer who has a problem with The Bat! - he cannot open > the mails.
Hmmm, sounds like either faulty registry settings, a dying computer or a faulty program file. > He has completely uninstalled The Bat!, has erased everything, has > reorganised his disc. Then he has used "windoctor" to correct the > registry, particularly the shortcuts. The he has closed down the > computer. Typically a sign that something was already messed up. The Bat! writes sparingly, has made no improper registry entries or shortcuts on any system I've tried it with. That's Win98SE, WinME, Win2k and WinXP (the latter two being machines my daughter has tried). 1) Get a fresh copy of the program from RitLabs, corrupted downloads happen :( 2) In The Bat! (options -> Applications) un-check (clear the boxes) of all file associations. 3) Close The Bat! and uninstall. 4) Back up the registry.. repeat (ok so i like 2 backups) 5) Remove ALL registry entries for The Bat! under [HKEY_CURRENT_USER\Software\RIT\The Bat!] (you knew I had you back up the registry for a reason) 6) Open previous mail program. Make it the default mail program for windows (you want it to rewrite all association settings in the registry). Close this program. (Double check that it will handle mail properly with external links etc.) Note: If The Bat! finds itself as the target of an association it assumes it's properly made and won't touch it, if The Bat! sees another program as the target, it saves the settings of the previous association and creates a new association (that tends to work properly). 7) Finally, install the new copy of The Bat! It should create all new entries that work. -- Best regards, Lourdes ________________________________________________ Current version is 1.61 | "Using TBUDL" information: http://www.silverstones.com/thebat/TBUDLInfo.html
