Hello Thomas, Thursday, January 6, 2005, 6:07:54 PM, you wrote:
TF> I mean that I am not aware of any software company selling an email TF> product that offers tech support better than the TB lists. I have in the past, for major corporations, contracted support from Microsoft (for Exchange/Outlook) and IBM (for Lotus Notes) before (to name the two biggest corporate email systems). There contracts had guaranteed escalation paths up to developer (and development project management) involvement. These contracts were found to be effective in providing corporate level resolution of major problems. I know of such agreements in place for a number of other email packages. I think that you need to define better. I think we may be driven by very different criteria. Certainly one can come to this mailing list and obtain excellent detailed support on quiet singular aspects and requirements of The Bat almost certainly in a manner that would not be entertained for execution for within a major corporate (certainly not if they have outsourced their infrastructure to a mainstream provider). I am not sure that I would call that better rather than simply different and perhaps fit-for-purpose for a different client base than the one I was referring to and the customer segment that I, mistakenly it would seem, had assumed I was buying into with the premium purchase of The Bat. -- Stuart ________________________________________________ Current version is 3.0.1.33 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
