Hello Quin,
Monday, October 16, 2006, 9:12:30 AM, you wrote:
> Wondering if anyone can help -- I can't open a ticket without my
> registration key and I can't get to my registration key because my
> email doesn't work.
Are you using OTFE (On The Fly Encryption)? If not, the mail database
is plaintext and you can sift through it to find your key. If you're
using OTFE, then this is a no-go.
> I've upgraded to the latest version with no luck. I've also tried
> running it with my virus protection (AVG) and I continue to get the
> error.
Speaking of that. What plugins do you have enabled? Every once in a
while, I have a problem with BayesIT and I go into the folder and
rename the plugin until TB opens correctly then rename it back. I
don't know why it does that, but I've never really had time to dig
into why the rename trick works.
> The fact that this suddenly happened on a Tuesday makes me think it
> was a Microsoft update that threw it off, but of course I could be
> wrong.
Potentially, but my machine is up to date, although XP Pro, and no
problems with TB so far.
> I realise I probably ought to have *written down* my reg key in the
> event that I couldn't get into my email... I will be more careful
> next time :)
Hindsight is always 20-20. <grin>
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