On 11/29/06, Guy K. Haas <[EMAIL PROTECTED]> wrote: > That reminds me -- suppose you are new to a company and its products. If > you are tasked with writing a FAQ page about a piece of software that > has been around for a few years and has come out in a new version, how > do you go about identifying what those "frequently asked questions" are?
Help desk logs? -- Milan Davidovic http://altmilan.blogspot.com http://www.terminus1525.ca/studio/view/2758 _______________________________________________ Are you a Help Authoring Trainer or Consultant? Let clients find you at www.HAT.Matrix.com, the searchable HAT database based on Char James-Tanny's HAT Comparison Matrix. Contact [EMAIL PROTECTED] for details. Interested in Interactive 3D Documentation? Get the scoop at http://www.doc-u-motion.com -- your 3D documentation community. _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
