> That reminds me -- suppose you are new to a company and its products. If > you are tasked with writing a FAQ page about a piece of software that > has been around for a few years and has come out in a new version, how > do you go about identifying what those "frequently asked questions" are?
The term "frequently asked questions" may be a misnomer, but it's shorter and sounds better than "questions that you may think of while learning our product." Think of it as troubleshooting or potential questions, which doesn't imply that the questions are asked frequently, just that they may come up. I would start by including some of my own questions, which are likely to be questions that others would have, too. Start with simply answering a question about the major differences between versions. You could also ask the developers or testers where they think a user may get stuck while switching from one version to the next. Donna - CONFIDENTIAL- This email and any files transmitted with it are confidential, and may also be legally privileged. If you are not the intended recipient, you may not review, use, copy, or distribute this message. If you receive this email in error, please notify the sender immediately by reply email and then delete this email. _______________________________________________ Are you a Help Authoring Trainer or Consultant? Let clients find you at www.HAT.Matrix.com, the searchable HAT database based on Char James-Tanny's HAT Comparison Matrix. Contact [EMAIL PROTECTED] for details. Interested in Interactive 3D Documentation? Get the scoop at http://www.doc-u-motion.com -- your 3D documentation community. _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
