Hey Dana! PGP uses online forums. Basically, they are support forums and are monitored by support and various other (as assigned) PGP staff. These are the people who respond to users on the forums. Some of the rest of us monitor them, just to see what's going on in our user's respective worlds.
I think they are VERY useful, particularly if the user community participates (customer A asks a question, customer B can pop in and answer or provide additional information. If no customers pop in, then PGP's support folks will. Sometimes they will anyways!!! I'm on a conference call, so this is really brief. Let me know if you want more info... ...sue On 5/2/07, Dana Worley <[EMAIL PROTECTED]> wrote: > > Hi All, > > I hope you won't find my post too off base, since my inquiry is about > technical *communication* though not necessarily about writing. > This is a diverse group of people who cover a variety of industries > so I think you are good group to toss this question to :) > > Every so often someone within our organization offers up the > suggestion of starting an on-line forum for the users of our > dataloggers. I was wondering if your company offers this service to > your users, how (or if) you moderate it, the amount of time it takes > to manage the forum, pro's, con's, etc. -- essentially, any thoughts > you might have regarding on-line forums *from a company's > perspective* (we all know they are invaluable from a user's > perspective). > > I have my thoughts on this, but I would like to hear yours, so I'll > reserve mine for later :) > > Thanks, > > Dana > > *************************** > Dana Worley > Software Product Manager/Manager, Software Support Group > Campbell Scientific, Inc. > Microsoft MVP, Windows Help > > > > ______________________________________________ > > Author Help files and create printed documentation with Doc-To-Help. > New release adds Team Authoring Support, enhanced Web-based help > technology and PDF output. Learn more at www.doctohelp.com/tcp. > > > DOCUMENTATION & TRAINING WEST 07: THE USER EXPERIENCE > > April 18-21, 2007 ~ Vancouver BC ~ Marriott Pinnacle ~ free city tour > 40+ sessions * free workshops * free iPod offer * www.doctrain.com > _______________________________________________ > > Technical Communication Professionals > > Post a message to the list: email [EMAIL PROTECTED] > > Subscribe, unsubscribe, archives, account options, list info: > http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com > Subscribe (email): send a blank message to [EMAIL PROTECTED] > Unsubscribe (email): send a blank message to > [EMAIL PROTECTED] > > Need help? Contact [EMAIL PROTECTED] > > Get the TCP whole experience! http://www.techcommpros.com > ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. DOCUMENTATION & TRAINING WEST 07: THE USER EXPERIENCE April 18-21, 2007 ~ Vancouver BC ~ Marriott Pinnacle ~ free city tour 40+ sessions * free workshops * free iPod offer * www.doctrain.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
