Melissa Nelson wrote: <I think the boss is always right in the same way the customer is always right! Often times, both are wrong, but often times to keep them happy...we do not point out how wrong they are. I think it is really a case of picking your battles. Some battles are not worth the cost of a customer or job.>
The customer is not always right. Someone along the line, some sales manager decided that they were in order to make some money. When I was a sales manager, I stressed the opposite, but I added that there are ways to correct them without telling them they are wrong. We lost a few sales to customers who were adamant and refused to listen to us, but we gained far more from customers that were thankful for steering them in the right direction. Al Geist Technical Writing, Help, Marketing Collateral, Web Design and Award Winning Videos Voice/Msg: 802-658-3140 Cell: 802-578-3964 E-mail: mailto:[EMAIL PROTECTED] URL: http://www.geistassociates.com (Online portfolio and resume) See also: URL: http://www.geistimages.com (Fine art photographic prints for home or office and beautiful note cards for all occasions.) ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
