Ken, I think you misread the transaction.
Michael Hu did not explain anything. He regurgitated a price list that was not in dispute. He did not defend Adobe's arrogant attitude toward its customers--well documented in multiple fora. (You should see what the printing industry has to say about Adobe after the boner they pulled a couple of months ago--for which they did eventually apologize. But I digress.) This is a longstanding problem. Yes, Adobe is within its legal rights to screw its customers in all the ways they habitually do so. But all of us have an interest in seeing Adobe remain a healthy company, and screwing their customers is not a good way to do that, I don't think. So it behooves us to call them on it when they do it. Now when I've tried to contact Adobe to make that point, everybody has run to hide under their desks. At least nobody has come forward and said Yes, I'm from Adobe, and I want to hear what you have to say. But Michael did that. So I responded. If he got barbecued, it's because his words seemed in so many ways to lack sincerity, and I called him on that. Was that rude of me? I dunno; I thought I was giving him valuable feedback. To you it seemed rude. To me it didn't. Reasonable people may differ on that point. Dick [EMAIL PROTECTED] wrote: > Let’s see . . . > > A guy writes that he’s ticked off that he bought an Adobe product when only a > couple weeks later, the company bundles an enhanced version of that same > product with others and sells the bundle at an OK price. > Others here note that while it might be distasteful, what Adobe did wasn’t > illegal or even improper (unless you’re the guy in Step #1). > A flurry of e-mails follows – each trying to explain pricing variables. > An Adobe marketing guy posts the company’s explanation and pricing variables > (twice, to make sure the jumbled onscreen version from his first posting was > fixed). > The Adobe guy is flamed / barbecued (as his verbage was picked apart). > Why? For what reason? Because he’s in marketing for a vendor that pissed off > one of the members of this list? That guy wasn’t looking for an argument; > instead, he was in his own way trying to help as best he could. But you > expected him to say, “Oh, hell yeah! We MEANT to screw you folks!” > > What’s with you people? Do you get off on public humiliation or something? > The guy DIDN’T deserve that. And now sure to follow will be on-and-off-again > rants about no respect for our profession. And how absolutely dismal the STC > is. And all guns aimed at me. (So what else is new?) > > Professionalism extends not to just what and how we produce technical > documentation, but how we present ourselves in a public forum like this. You > don't have to be a goody-two-shoes to respectfully disagree. But this list > seems to be more of a ranting place than an helping place. > > But no matter, the attacks will continue, and I’m sure now to be the next > target. > > ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
