On Mon, Dec 14, 2015 at 12:43 PM, Kevin Smith <[email protected]> wrote:
> Thanks for sharing that, Anne. I had seen it as well. I was hoping for a > good critique, but at best it seemed to be a rant about not misusing KPI's. > I would love to read an article covering the same ground, but with more > concrete examples of bad KPI's. > It took me a while to find in my history but the best example I've come across of both good and bad real-world KPIs is in this article. It's an oldie and long but focuses on nonprofits and is well worth the read. http://www.mckinsey.com/insights/social_sector/measuring_what_matters_in_nonprofits -- Dan Duvall Automation Engineer Wikimedia Foundation <http://wikimediafoundation.org>
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