Michael – can you sort by date and such? From: [email protected] [mailto:[email protected]] On Behalf Of Michael T. Bendorf Sent: Thursday, July 15, 2010 1:38 PM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] quick question - respond by 1:45 p.m. today if possible
I set up OneOrZero a few years ago and have been happy with it. I know that some things changed there and the product evolved into something I did not want - as I was happy with what I had and how it worked. Perhaps you will like what it has become. Alternatively, I bet I have the old (FL/OSS) install around as well... What I have is a simple/polished help desk system. Here is a sample screenshot. Being a one-man team I leave most things 'unassigned', but the idea is you can have what you are describing I think... There are many other pieces, but this one screen might give you an idea of what I use... [[[ I stripped the screenshot as I was told it needed moderator's approval...see shot here: http://a-ccentral.com/techGeeks/helpDesk.png ]]] --Michael T. Bendorf-- Technology Administrator A-C Central C.U.S.D. #262 217.476.3312 ext. 2019 Cellular: 217.306.6824 "I'm trying to teach myself to ask the same questions that you do during your lectures so that I do not need you any more." A good teacher is like a candle - it consumes itself to light the way for others. "The computer revolution hasn't started yet. Don't be misled by the enormous flow of money into bad defacto standards for unsophisticated buyers using poor adaptations of incomplete ideas." - Alan Kay On Thu, Jul 15, 2010 at 1:21 PM, Nancy Sullivan <[email protected]<mailto:[email protected]>> wrote: We are using OTRS (Online Ticket Request System) for our IT staff, and have customized a webform for requests that dumps directly into the system when users have a trouble ticket. Our Marketing staff wants something similar, but is not happy with the way OTRS operates (they think it is too complex). What other (preferably open-source) alternatives are available to track tickets? Specifically, Marketing is wanting something equivalent to the excel spreadsheet that the secretary currently keeps, but she wants to see the following: What the job consists of (details) Who is currently responsible When the job is due What deadlines are imposed, if any – for proofs and so forth When the job is sent to the printer, if required When the job is sent to the webmaster, if required When the job is “completed” And of course, she’d like for this to be searchable and sortable, and be able to be color coded by person responsible. Oh, yeah, and they want to be able for people to input some of this info themselves via a webform… Thanks in advance, Nancy Sullivan Tech Services Richland Community College _______________________________________________ Tech-geeks mailing list [email protected]<mailto:[email protected]> http://lists.illinicloud.org/cgi-bin/mailman/listinfo/tech-geeks
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