Good luck! :)
On Thu, Jul 15, 2010 at 2:00 PM, Nancy Sullivan <[email protected]>wrote: > We used RT before we went to OTRS…they didn’t like that one either…I > guess I should’ve told you that earlier. I think the problem is that one > person is not tech savvy and refuses to spend time learning how to use > pretty much anything we put in front of her. > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Aaron Zuercher > *Sent:* Thursday, July 15, 2010 1:59 PM > > *To:* Tech-Geeks Mailing List > *Subject:* Re: [tech-geeks] quick question - respond by 1:45 p.m. today if > possible > > > > I use RequestTracker (RT) from BestPractical.com. It is open source. I > have it setup to submit tickets via email. Although you can do web-based > request. You can also run and export reports in csv, xls, or pdf format > which may give them the spreadsheets they like. > > also the system supports multiple queues so you can setup on for tech and > one for sales and assign seperate rights to view/edit each queue. > > > On Thu, Jul 15, 2010 at 1:21 PM, Nancy Sullivan <[email protected]> > wrote: > > We are using OTRS (Online Ticket Request System) for our IT staff, and have > customized a webform for requests that dumps directly into the system when > users have a trouble ticket. Our Marketing staff wants something similar, > but is not happy with the way OTRS operates (they think it is too complex). > > > > What other (preferably open-source) alternatives are available to track > tickets? Specifically, Marketing is wanting something equivalent to the > excel spreadsheet that the secretary currently keeps, but she wants to see > the following: > > > > What the job consists of (details) > > Who is currently responsible > > When the job is due > > What deadlines are imposed, if any – for proofs and so forth > > When the job is sent to the printer, if required > > When the job is sent to the webmaster, if required > > When the job is “completed” > > > > And of course, she’d like for this to be searchable and sortable, and be > able to be color coded by person responsible. Oh, yeah, and they want to be > able for people to input some of this info themselves via a webform… > > > > Thanks in advance, > > > > Nancy Sullivan > > Tech Services > > Richland Community College > > > > > > > _______________________________________________ > Tech-geeks mailing list > [email protected] > http://lists.illinicloud.org/cgi-bin/mailman/listinfo/tech-geeks > > > > _______________________________________________ > Tech-geeks mailing list > [email protected] > http://lists.illinicloud.org/cgi-bin/mailman/listinfo/tech-geeks > >
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