I would add to Richards suggestion . . . be sure to include: 1) a deadline for a response, i suggest a specific date 15 days or so out and not X days from the receipt of the letter,
2) require that response be in writing to a specific address and person, identified in the letter, 3) that the response include everything required to return the package to the vendor, and 4) state if any of the conditions are not met its a gift. . . I have had a case where they tried to make it as painful as possible to return a package. I called the vendor. He says a return label will be sent next week. No return label comes instead another bill arrives two weeks later with 'OVER DUE!' stamped on bill and threats if not paid within 10 days. Call again, get the run around for 20 minutes . . . Another week or so goes by and the return label arrives, followed the next day by another threating bill. Took five or six weeks from the time I got the mistaken shipment to get it straightened out. I don't think in my case it was intentional as the company just sent the same order twice. I think the billing department and shipping could get together on what was going on, but it was still a pain.
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